The 1-800 number contained in the Season 6 box set is now up and active now directs people to check out the website SimpsonsBox.com. Those without internet access can call back during office hours. The website does not include an image of the alternate packaging but does ask questions such as why you aren’t satisfied with the plastic case, so they may be reconsidering it for future sets. Proof of purchase is required. Thanks to Katie Bonnar for the address.